Susan Fussell

Information Science, Communications


Susan Fussell is a Professor in the Department of Communication and the Department of Information Science at Cornell University. Her research focuses on interpersonal communication in face-to-face and computer-mediated contexts. Her goals are to enhance our theoretical understanding of the mechanisms involved in conversational discourse and to apply this theory to the design and evaluation of new communications technologies. Fussell’s current research areas include intercultural computer-mediated communication, multi-lingual communication, tools to promote energy saving behavior, human-robot interaction, and collaborative intelligence analysis. With students and collaborators, she examines these issues within a variety of domains, using a combination of quantitative and qualitative research methods.

  • Collaborative Work
  • Computer-Mediated Communication
  • Culture

Research Interests

Dr. Fussell’s primary research interests lie in the areas of computer-mediated communication, computer-supported cooperative work, and human-computer interaction. Her earlier work focused on how gesture, gaze and other communication channels help people coordinate their efforts on physical tasks. Her current projects examine the effects of culture and native language on computer-mediated communication, affect in virtual teams, collaboration among intelligence analysts, tools to motivate people to reduce their energy usage, human-robot interaction, and telepresence robotics.